General conditions of use of the website:

Usage terms

1. General rules

To purchase products offered at this store must fill some fields with the data required and accept the terms and conditions. This acceptance means the full, express and unreserved with all of the terms and conditions set out in this version posted on the Vilabanús’s website and will force both parties.

All transactions are made through secure payment platforms with complete assurance of confidentiality of customer data. At any time the customer has the right of access, rectification, cancellation and opposition of their data by contacting Vilabanús agree with the Privacy Policy of this website.

2. Form of request

The requests can be formalized in Catalan, Castilian, English, Italian, French or German. Within the website, customers can view and choose the products along with their features and price. In the case of tenders, they shall be duly noted and will have a validity period equivalent to its availability on the screen.

After choosing the product / s, as a first step, you will need to create a profile where you enroll your data. Having done this, and as a second step, the system will issue a letter indicating the product / s specifying the final price. At this time supplied data will be verified and can rectify any data concerning the purchase or cancelling it completely without any cost to the customer.

  • The details of the order.
  • Information on the customer's right to cancel the contract within 14 working days from receipt of the goods purchased.
  • The address and contact form if available Vilabanús claims.
  • After-sales services and guarantees.

No new orders can be made until the customer has not made a payment in respect of the previous order.

3. Prices

The prices specified in the virtual store Vilabanús be given in euros (€) and include VAT. At the same time of purchase with all products ordered VAT will be added (10%) and the freight specified, depending on the distance of transport.

4. Type of payment

Buying Vilabanús products may be made by bank transfer, by PayPal, or by the payment gateway of La Caixa, following the instructions on the same website.

5. Company shipping and delivery

Deliveries will be made with MRW during normal business hours. Regarding deadlines, will be made within a maximum period of 7 working days. If any item is not in stock, Vilabanús notify the customer and this can choose between two possibilities:

  • -The payment of the amount paid within 30 days maximum.
  • -Modify the order at no extra cost to the customer provided that the cost does not exceed the previous order made.
Delivery cost and receipt of order

Shipping costs to be quantified depending on the province where you order.

Upon receipt of order, the customer agrees to sign the receipt sheet submitted by the person making the delivery, which may include any comments it deems necessary. By signing, the client acknowledges receipt of the packet number indicated on the delivery sheet. To facilitate the delivery of products, it is advised that the destination address has someone to receive the package in a wide range of hours. In case you can not make delivery and having repeatedly insisted, the extraordinary cost borne by the customer.

In the event that the product is faulty or broken, the customer must make a claim at vilabanus@vilabanus.cat email. Vilabanús agrees to pay the price paid by the customer within a maximum period of 14 days from the return or offer a product of identical quality to the customer without any cost for it.

In any case, from receipt of property acquired through the purchase, the customer is entitled to cancel the purchase within a maximum period of 14 days from the delivery dates, to be entitled to be paid the entire amount actually paid on the purchase within 30 days of exercising the right of withdrawal by the customer. The subscription price will be subject to that which has not been broken by the customer. Costs relating to the return of the goods will be borne by the customer.

Payments for purchases made outside the Iberian Peninsula will be subject to an extra appropriate to the country of origin.